Alexa is basically an amazon digital Voice Assistant. It can be used with amazon devices such as the amazon line of echo products. Alexa is capable of answering questions and tells you all sorts of information.
This involves traffic information, weather information, news reports, sports updates, and a lot more. Other than that, it is also capable of playing music, making calls, managing grocery lists, and even purchasing items from Amazon.
Alexa is a great feature; however, sometimes, you might face issues with Alexa. Is Alexa having trouble understanding you? Well, there might be a few reasons behind that. Have a look down below!
Why Is Alexa Having Errors
Now, if Alexa might not be able to understand you, there could be a few reasons behind that. It is possible that the amazon echo device is actually having trouble getting in contact with Amazon servers. Other than that, it could be possible that your internet might be facing issues, or the wireless connection is facing issues.
No matter what the reason might be, there are a couple of ways to solve this error when Alexa is having trouble understanding you.
Waiting For A Couple Of Hours And Trying Again
The reason behind why Alexa is having a hard time understating you could be due to the fact that there might be some issues at Amazon’s end. Yes, Amazon is a vast network; however, there can be issues at their end at times.
In order to solve the problem, you need to wait for a few hours and then try again. Hopefully, Alexa will come back online when the issue is resolved at Amazon’s end. However, if the issue still hasn’t resolved, you can try out another way to do so.
Unplugging The Echo Device And Plugin Get It Back In
Another thing you need to try out is unplugging the echo device and plugging it back in later on. At times, restarting a machine can do wonders. Ever restarted your internet modem when it doesn’t work? Or restarted your phone when it is giving you a hard time?
Restarting devices can help to fix errors you might be facing within a device. Simply restart again and check out if the problem is solved or not. Also, you do not have to worry about logging back in at all since that won’t be the case. The method is relatively easy and can solve your problem in just a couple of minutes!
Whenever there’s a new update, and you do not update it asap, your device starts giving you a hard time. The same case applies to phone mobiles and laptops as well. When it comes to solving the solution to Alexa is having trouble in understanding this right now, this could be one of the major reasons.
You need to make sure to check the system for an update. However, this should be formed automatically, but it’s always okay to check it out if you have issues with Alexa. This could help you out in finding the solution to your problem. Now in order to check, simply speak Alexa, check for software updates and if there are any, start updating, if not, then you’re good.
Checking If Alexa Is Connected To The Internet
Now there could be a possibility that Alexa might not be working due to the fact that it isn’t connected to the internet. You need to make sure to check out the issue and solve it. In order to check the internet connection, you need to do a couple of things.
- Firstly, you need to go to the app. Here you need to tap on the hamburger icon you can see on the top left corner
- Next, you need to click on settings, then device settings
- Now you need to choose the device you’re using for Alexa
- Here you can check if the device is connected to the internet or not. If it says device offline, it means it’s not connected
- Now you need to connect it back to the internet
Now there could be a possibility that the WiFi router isn’t in reach of your device. This could be the reason behind it being disconnected again and again. You need to make sure to have an Internet connection that’s within reach of the device so that you do not face any connectivity issues.
Try Resetting Your Device
If you feel like all the stuff mentioned above didn’t work out for you, then you should consider resetting your device. You need to follow a bunch of instructions to do so.
Instructions vary for all sorts of echo devices, so make sure to have a look at them first. Reset your device, and hopefully, the issue will be resolved.
Lastly, if nothing seems to work, you should contact amazon support. You can even get a lot of information on their website. You can find your answer there. Or you can opt for chat help forums to get more information regarding the issue you are actually facing.
Amazon will definitely be able to solve your issue back, making sure Alexa works on your amazon device again. Also, since Amazon is a huge company, it may take some time for them to get back to you. Stay patient and wait for their reply.
Alexa is a tremendous software. We’re so used to it in our day to day lives that it seems like it’s been there since forever. You can quickly get loads of information with Alexa’s help without any issue in just a couple of seconds. However, is your Alexa having trouble understanding you?
Simply follow all the tips mentioned above, and things will work out for you. Make sure to follow the basics first and then move on to contacting the other ones that include amazon support and resetting your device. It could merely be an error that can be resolved quite easily.